The core purpose of the Remote Diagnostic Chatbot is to eliminate wasted trips and deliver highly qualified, high-certainty jobs. It replaces a tedious phone call with a structured digital diagnosis, packaged neatly and delivered straight to your inbox.

This article shows you exactly what a Qualified Lead Email looks like, ensuring your team knows exactly what they are walking into before they leave the shop.

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📧 NEW QUALIFIED LEAD: Leaky Bathtub Faucet (Moen Cartridge Suspected)

Customer Contact Information

Field	Detail
Full Name	Joe Blake
Address	2345 Joe Lane, Chicago, IL 67890
Phone Number	567-890-1233
Email Address	joe@blake.com

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Remote Diagnostic Summary

Confirmed Issue: Leaky Bathtub Faucet

Diagnosis Confidence: High

Detailed Finding: Based on the customer’s responses, the issue is a constant drip coming from the main spout of a single-handle Moen bathtub faucet, even when the faucet is completely turned off.

This strongly suggests the internal Moen cartridge—a common wear-and-tear component that regulates water flow—needs to be replaced.

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Preliminary Cost Estimate

Item	Detail
Service Required	Moen Cartridge Replacement
Rough Estimate	$200 to $400 (Including parts and labor)

Note: This estimate is based solely on the chatbot diagnosis and is subject to change upon in-person confirmation of the specific Moen model and access required.

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Full Diagnostic Transcript

This transcript provides the precise exchange, ensuring full context for the technician.

Source	Exchange
User	leaky bathtub faucet
Model	Thank you for reaching out about your leaky bathtub faucet. To help me understand the problem better, could you please tell me exactly where the leak is coming from? Is it dripping from the main spout, leaking around the handles, or somewhere else?
User	spout
Model	Okay, the leak is coming from the main spout. This is a common issue. To help me diagnose further, could you tell me if your bathtub faucet has: 1. A single handle that controls both hot and cold water? 2. Two separate handles, one for hot and one for cold water?
User	single handle
Model	Understood, a single-handle faucet leaking from the spout. Is the leak a constant drip, even when the faucet is completely turned off, or does it only leak when you’re using the faucet?
User	constant drip
Model	Thank you for clarifying. A constant drip from a single-handle bathtub spout, even when turned off, typically indicates an issue with the faucet’s internal cartridge. To help confirm this and narrow down the specific cartridge type, could you tell me the brand of your bathtub faucet, if you know it?
User	moen
Model	Okay, a Moen single-handle faucet with a constant drip from the spout. That’s very helpful. This usually means the Moen cartridge inside needs to be replaced.