❄️ Diagnostic Intake Report: Rooftop Unit Not Cooling
| Field |
Detail |
| Business Name | Metro Office Suites |
| Location | Suite 210, 4901 Westheimer Rd, Houston, TX 77056 |
| Contact Person | Harry Smith, Facility Manager |
| Phone | 832-555-9832 |
| Email | harry.smith@metrooffice.com |
Report Summary
| Field |
Detail |
| Reported Issue | Rooftop HVAC unit not cooling despite thermostat calling for cooling. |
| Key Observations |
- Indoor blower operating normally.
- Outdoor compressor and condenser fan not running.
- Breaker and disconnect verified as on.
- No alarms, leaks, or recent maintenance issues reported.
|
| Preliminary Assessment | Likely failed contactor, start capacitor issue, or control board fault preventing compressor engagement. |
| Confidence Level | High |
Site Access Notes
| Field |
Detail |
| Access | Roof access via service ladder behind mechanical room. Facility badge required at reception. |
| Preferred Contact | Email confirmation prior to dispatch preferred; phone for urgent coordination. |
Intake Conversation Log
Customer: One of our rooftop AC units is not cooling. Thermostat shows cooling but the space is warm.
System: Is the indoor blower running in that zone?
Customer: Yes, blower is running.
System: Is the outdoor condenser fan or compressor running?
Customer: No, both are off.
System: Have the breaker and disconnect been checked?
Customer: Yes, both are on.
System: Any alarms, leaks, or recent maintenance?
Customer: No issues reported. Unit was serviced months ago.
System: Understood. Likely issue is a failed contactor, capacitor, or control board preventing compressor startup.
System: Capturing business and contact details for structured report.
Customer: Metro Office Suites, Suite 210, 4901 Westheimer Rd, Houston.
System: Contact confirmed: Harry Smith, Facility Manager.
System: Intake complete. Preparing report for service technician.