| Field |
Detail |
| Business Name | Metro Office Suites |
| Location | Suite 210, 4901 Westheimer Rd, Houston, TX 77056 |
| Contact Person | Harry Smith, Facility Manager |
| Phone | 832-555-9832 |
| Email | harry.smith@metrooffice.com |
Diagnostic Summary
| Field |
Detail |
| Reported Issue | One rooftop unit not cooling — thermostat indicates “cooling,” but no cold air in the affected zone. |
| Key Observations |
- Indoor blower is operating normally.
- Outdoor compressor/condenser fan is not running.
- Breaker and disconnect have been checked and are on.
- No drain alarms, standing water, or other fault indicators reported.
|
| Preliminary Assessment | Probable failed contactor, control board fault, or compressor start capacitor issue. |
| Confidence Level | High |
Site Access Notes
| Field |
Detail |
| Access Requirements | Roof access via service ladder behind mechanical room. Technician badge required at reception. |
| Contact Preference | Email confirmation preferred before dispatch. |
Diagnostic Transcript
User: One of our rooftop AC units isn’t cooling. The thermostat shows “cooling,” but the zone is warm.
Model: Is the indoor blower running in that zone?
User: Yes, the blower is running.
Model: Can you check if the outdoor unit fan or compressor is operating?
User: No, the fan and compressor are both off.
Model: Has the breaker and the outdoor disconnect been checked?
User: Yes, both are on.
Model: Any drain alarms, water on the roof, or recent maintenance?
User: No alarms; coils were cleaned about six months ago.
Model: Understood. Preliminary assessment: likely contactor or control board failure, or a failed start capacitor.
Model: Please provide your business name and site location for the report.
User: Metro Office Suites, Suite 210, 4901 Westheimer Rd.
Model: Contact is Harry Smith, facility manager.
Model: Thank you — preparing the diagnostic intake for your service contractor. Goodbye.