📧 NEW QUALIFIED LEAD: AC Not Cooling (Outdoor Unit Failure Suspected)
| Field |
Detail |
| Full Name | Harry Smith |
| Address | 2345 Joe Lane, Houston, TX 77056 |
| Phone Number | 817-234-7859 |
| Email Address | harry@smith.com |
Diagnostic Summary
| Field |
Detail |
| Reported Issue | Thermostat flashing “cool on,” but no cold air. |
| Key Observations |
- Indoor fan runs; heater works normally.
- Outdoor AC unit is completely off and silent.
- Breaker checked and reset; no change.
- No drain clog or water overflow.
|
| Preliminary Assessment | Failed run capacitor, bad contactor, or control wiring fault. |
| Confidence Level | High |
Preliminary Cost Estimate
| Item |
Detail |
| Estimated Range | $200–$600 (varies with confirmed cause during inspection) |
Lead Qualification Details
| Field |
Detail |
| Urgency | Wants service today |
| Scheduling Preference | Prefers a call first |
Full Diagnostic Transcript
User: My thermostat is flashing "cool on."
Model: That means cooling is trying to start. Do you feel cold air?
User: No.
Model: Is the indoor fan running?
User: Yes. Heat works fine too.
Model: Check outdoor unit — fan spinning or off?
User: It’s off, silent.
Model: Check AC breaker and reset.
User: Done, no change.
Model: Any drain clog or overflow?
User: No.
Model: Likely failed run capacitor, contactor, or low-voltage control issue. Needs service.
[Contact info: Joe Blow, 2345 Joe, 817-234-7859, joe@blow.com
]
Summary: Outdoor unit not receiving power; electrical fault likely. $200–$600 estimate. Prefers call first.